In the unlikely event that your merchandise arrives damaged, you should email support@thegodmart.com along with photo of the damaged product within 48 hours of receiving the product.
Full Refunds will only be provided in the following cases:
Strictly, no refunds will be given in the following cases:
In case of minor design and color variations. As our all products are handcrafted there will always be some variation between products which displayed on our website.
In-case of minor dimension changes. As Dimension of the product can not be exactly same which is mentioned in our product description.
In-case of minor variation from the Product Image. As most of the product pricture was taken by the photographer and light effect product might look little different than original product.
Incorrect or outdated delivery address provided by the customer
Incorrect address format including any form of a PO Box address
On three failed delivery attempts by the courier
If the package is refused by recipient
If the products returned are in a used or damaged condition
Exchange of the Product:
We always value our customer to exchange the delivered product. In that case Forward and Return Shipping Charges will be applicable and customer has to pay extra shipping charges before exchange the product.
No refunds will be provided if the www.thegodmart.com customer service is not intimated by email or otherwise within 48 hours of delivery of the goods to your address about the customer’s desire to seek a refund/replacement.
Please ensure that the returned merchandize is unused, undamaged and is in a saleable condition.
We request you to maintain the original packaging of the items to be returned, including the thegodmart tags.
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
After the receipt of item(s), your request for refunds would be processed. Upon receipt of your refund/return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes, and delivery charges if any.
In the case of refunds, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
For Credit Card / Debit Card / Net banking or PayPal Transactions:
Upon receipt of your refund / return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes, and delivery charges if any. As the charge on your credit card / PayPal account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
If applicable, refunds would be made for the cost of the goods (including taxes, and delivery charges on the original purchase) to the credit / debit card used for the online transaction.
Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.